Return/Exchange Policy for LadyBoss Products and Programs

Updated 8/25/20

The Mission of LadyBoss is to help women lose weight and love themselves again. We will do this by providing the best information, products and services available. If at any point you decide that any of our products aren’t 100% satisfactory to you, remember you are protected by our 100% Satisfaction Guarantee.

100% Satisfaction Guarantee – What it is:

We want you to feel confident that LadyBoss provides you everything that we say we will. If you do not feel as though we came through on our promise on your membership enrollment, simply visit https://ladyboss.com/help to access your account and purchase, then we will be happy to refund your initial membership fee if the conditions below are met.

100% Satisfaction Guarantee – What it is not:

The satisfaction guarantee is not your scapegoat for not using the program. Harsh? Maybe, but it is our personal belief that when you financially invest in yourself, you are far more likely to utilize the tools available to you. Our tools have been developed to enable you to take control of your lifestyle, mentality and, ultimately, your self-confidence. We have developed a system to educate YOU to create sustainable results – but the first step starts with you.

Membership in the LadyBoss Facebook online accountability community is included with all purchases. If, for any reason you are removed from the group for not adhering to the group rules, a refund will not be issued for any products purchased.

LadyBoss Lifestyle Trainer and Digital Products Refund Policy

Updated 8/25/2020

We strongly believe in our services and want you to be fully satisfied with your membership with us. This is the reason for the LadyBoss Weight Loss 100% Satisfaction Guarantee. Pocket Personal Trainer – 7-Day Free Experience Trial: If you have a 7-Day Free Experience Trial membership to the LadyBoss Pocket Personal Trainer, and wish to cancel it, you must do so in the first 5 days and at least 48 hours before your free trial is set to expire (upon expiration of the Free Trial your membership automatically converts to a monthly payment membership). To cancel your 7-Day Free Experience Trial membership to the LadyBoss Pocket Personal Trainer, call us at 877-292-8536. Remember, you must cancel within 48 hours of your trial membership end date.  Pocket Personal Trainer – Monthly Membership: If you have a Monthly Membership to the LadyBoss Pocket Personal Trainer, and wish to cancel it, you must call us at 877-292-8536. You must contact us at least 48 hours before your Monthly Membership period renews to ensure your subscription does not automatically continue. Pocket Personal Trainer – Unlimited Access Membership: If you have an Unlimited Access  membership to the LadyBoss Pocket Personal Trainer, and wish to cancel it, you must do so in the first 30 days to request a refund. To cancel your Unlimited Access Membership, you must call us at 877-292-8536.    Ultimate Transformation Academy: If you would like to cancel or refund your Ultimate Transformation Academy, please visit https://ladyboss.com/help to access your account and purchases within 30 days of purchase to request a refund. You can also call us at 877-246-0781 Other Digital Programs: To request a refund for all other Digital Programs, visit https://ladyboss.com/help to access your account and purchases within 30 days of purchase to request a refund. You can also call us at 877-246-0781 Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.

LadyBoss Supplements 30 Day Money Back Guarantee Return Policy

Updated 8/31/2020

LadyBoss Supplements strive to keep you totally fulfilled and satisfied, which is why we offer a 30-day (from the date of delivery) money back guarantee. If at any point you decide that any of our products aren’t 100% satisfactory to you, remember you are protected by the highest standard 100% money-back guarantee. Just send back the product (even if the bottle/bag is empty) and we’ll refund you to the last penny, no questions asked. If inside 30 days of use, you are unhappy and would like a refund, here’s exactly what to do:
LadyBoss Supplements CLUB membership

Remember, if you cancel your LadyBoss Supplements CLUB Membership you will forfeit your discounted CLUB pricing and lose out on all Club Perks & future Milestone Gifts.

If you’re in the US, please contact our Membership Specialists Team at 877-292-8536 Monday – Friday, 8am – 6:30pm MST.
If you’re in California, you may contact our Membership Specialists Team or log in to your LadyBoss HUB account at ladyboss.com/help to manage your Club Memberships.

You must contact us at least 48 hours before your LadyBoss Supplements CLUB Membership period renews to ensure your subscription does not automatically continue.

To return your product:

To return your LadyBoss Supplements, you must contact LadyBoss Customer Support prior to sending their products back to ensure the return qualifies for a refund. To do this, visit your HUB account at https://ladyboss.com/help and manage your membership(s). Please note that LadyBoss does not cover the return shipping. We do recommend you opt for tracking/confirmation numbers as LadyBoss is not responsible for lost/missing returns.

LadyBoss must receive the return/refund request within 30 days from the delivery date for the refund to be valid. Bottles/bags returned and received beyond this time frame may not be refunded.

LADYBOSS is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims with the postal carrier. LadyBoss is not responsible for any package(s) once it is in the hands of USPS, FedEx, UPS or any other carriers.

*The customer is responsible for any reshipping costs & fees associated with orders, domestic or international, that are returned to us for either having an insufficient address, wrong address, unclaimed, etc. We do not cover/reimburse for shipping costs for returns/exchanges.

WHOLESALE PRICES

We do not offer wholesale purchases and are not interested in distributor accounts. Supplement Club Membership subscriptions are limited to two (2) active memberships (per customer) at any given time. If you have any questions, please visit https://ladyboss.com/help.

Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.

LadyBoss LIVE Ticket Policy

Updated 8/31/2020

Refunds will be accepted up until 60 days before the event.

Ticket Transfer option:

To help you make this process as simple as possible, just follow the steps below:

Accepted up until 45 days prior to the event.

Verify the ticket transfer with the other person (This person can be an existing OR future LadyBoss ).

Secure arrangements for payment (LadyBoss is not responsible for any exchange of money for ticket transfers).

Contact LadyBoss Support with transfer details to ensure registration information is updated.

Keep an eye out for your Transfer Confirmation Email. We will notify both parties once the transfer is complete

If you would like more information of what LadyBoss Live is, please visit  https://www.facebook.com/LadyBossKaelin/videos/309081409786887/

LadyBoss is not responsible for canceling or refunding airfare, hotel or any other costs associated with travel and lodging to, from or during the event.

Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.

LadyBoss LIVE Challenge Refund Policy

Updated 8/31/20

In order for The Live Challenge program to be successful: LadyBoss has invested in you, including but not limited to supplying all content & materials, booking our certified Personal Results Coaches to bring Live content daily, creating unique and detailed lessons for each Dimension of the Live Challenge, moderating and maintaining each Live Challenge group for your success, and managing schedules & submissions of each participant; your Coaches have invested in you, including managing their schedule and turning away other opportunities to help you succeed; but most importantly, we need YOU to invest in yourself, including committing to seeing your Live Challenge program through for 28 Days, going ALL IN and participating 100%!

Because we – LadyBoss, your Coaches, and You – are ALL IN, there will be no refunds for any reason, except as set forth in the “Satisfaction Guaranteed” promise below.

If you decide to disengage from your Live Challenge Group for any reason after the Challenge has begun, you will remain liable for the entire amount. The Live Challenge is non-transferable; but, don’t forget, you can join the Challenge as many times as you want! So keep fighting for yourself and complete all 28 Days to get the results you desire!

Satisfaction Guarantee: The foregoing notwithstanding, if you participate in The Live Challenge for the entire twenty-eight (28) days, and at the end you feel like it did not help you, or you did not get the “breakthrough” results you want, we will refund the money you paid for The Live Challenge 100%. The Live Challenge is non-transferable for any reason.

To be eligible for the Satisfaction Guarantee refund, you must have submitted all Four (4) checkpoints within the 28 Day Challenge, have participated in 90% of the Daily Dose Modules (at least 25 of the 28 Days), and have completed the full course spanning 28 Days from your Live Challenge Start Date. You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed. Your request must be submitted within 30 days of your Live Challenge squad closing. **Challenge Playbook sales are final.

If you purchased additional products for the Live Challenge, please see the following policy for:

LINK TO DIGITAL RETURNS
LINK TO SWAG STORE RETURNS

Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.

LadyBoss SWAG Return Policy

Updated 8/31/2020

SWAG apparel & accessories purchased directly from LadyBoss may be exchanged or refunded.

All items must be in ‘new’ condition, including unwashed, unworn and with the original tags attached, and original packing slip included.

To request a refund or exchange of SWAG items, please contact LadyBoss customer support by visiting https://ladyboss.com/help to access your account and purchase(s). You can also call us at 877-246-0781

In order to be eligible for a refund, we do request that you contact us within 7 days of delivery with any troubles or issues. SWAG apparel & accessories purchased directly from LadyBoss may be exchanged or returned for a refund to the original method of payment.

Please note that LadyBoss does not cover the cost of return shipping. We do recommend you opt for tracking/confirmation numbers as LadyBoss is not responsible for lost/missing returns.

Please return your package and shipping invoice to:

LadyBoss Weight Loss
11551 E 45th Ave Unit C
Denver, CO 80239-3160 US

The SWAG item(s) must be received within 30 days of delivery at the address we provide in response to your email before any refund or exchange is provided.

We do not accept items to be exchanged that were already previously exchanged. Inventory for exchanges cannot be guaranteed or held aside while waiting on delivery. Exchanges are handled on a first come first serve basis.

MYSTERY BOX SALES ARE FINAL– No return, exchange or cancellation requests will be approved on mystery box items/purchases. All previous guarantees, refund, return, and exchange policies are void.

SWAG Drop items are extremely limited in quantity and are only printed once. Once an apparel item has sold out, it is gone forever. On rare occasions, some accessory items may be produced again if deemed necessary.

After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit/payment card companies and banks as you patiently await your refund. It may take up to two (2) billing cycles for the refund to appear on your statement.

DELIVERY AND SHIPPING

Shipping times vary but we always aim to have your order delivered within 3-5 business days. Prior to this transit time, your order will ship within 3 days of purchase.

For international orders, please note that in some cases your country may charge you duties, taxes, or import fees. We have no control over these costs and are not responsible for reimbursement. Contact your local postal service for further information.

Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.

QUALITY AND WASHING INSTRUCTIONS

To ensure the quality and integrity of the garment, we suggest washing them on machine wash cold, with an initial water temp not exceeding 30°C or 65–80°F with like colors, or as suggested inside the garment. All garments and fabrics are blends, or pre-shrunk to ensure a true fit after washing. To preserve the print as well as possible, it is suggested to wash the garment inside out (with the printed side in). To dry, please dry inside out on tumble-dry, low-heat settings, or as instructed inside the garment.

All sales are final outside the U.S.

All prices are final, LadyBoss will not issue price adjustments for any orders if the item(s) go on sale, or is discounted in any way.

WHOLESALE PRICES

We do not offer wholesale/bulk options and are not interested in distributor accounts. LadyBoss SWAG can only be bought on ladyboss.com/store.

PROBLEMS OR ISSUES NOT ALREADY COVERED:

If you have any issues that have not been covered on this page, please contact us and we will get back to you in order to help you resolve the issue as soon as possible. The mission of LadyBoss SWAG is to bring encouragement & motivation to every wearer. We aim to please and want every experience to be a great one.

**LadyBoss is not responsible for replacement or refunds of products purchased on third party selling pages, ex: Amazon, EBay, Wish, Facebook, etc.

LadyBoss Coaching Return Policy

Updated 8/31/2020

In order for this Coaching program to be successful: LadyBoss needs to invest in you, including hiring your Coach and providing your Coach the ongoing training she needs so you can succeed; your Coach needs to invest in you, including managing her schedule and turning away other opportunities to help you succeed; and You need to invest in you, including committing to seeing the Coaching program through for one year. Because we – LadyBoss, your Coach, and You – are All In, except as set forth in the “Satisfaction Guaranteed” promise below there will be no refunds for any reason, even if you have paid for the entire year up front. If you decide to disengage from the Coaching program for any reason, you will remain liable for the entire amount, including monthly payments for the entire 12-month term.

Satisfaction Guarantee: the foregoing notwithstanding, if you participate in the Coaching for the entire twelve (12) months, and at the end, you feel like it did not help you, or you did not get the results you want, we will refund the money you paid for the Coaching 100%. To be eligible for the Satisfaction Guarantee you must actively participate in 95% of the Accountability Measuring Tools (Progress Reports on time, Power Hour Attendance, Monthly Measurements and Photos, Weekly Action Steps, Weekly Participation in the Personal Results Coaching Facebook Group, Weekly Participation in the Results Sisters Group.) You WILL NOT be eligible for the Satisfaction Guarantee if you disengage from the program and fail to follow it as instructed.

Once the refund request is approved, in all cases, refunds will be made ONLY via the original form of payment. Please note that it may take up to two (2) billing cycles for the refund credit to appear on your statement.